Senior Support Consultant

4 days ago

Karachi, Sindh, Pakistan Quantum IT Solutions Full time
Senior Support Consultant / Technical Lead
Quantum IT Solutions, Pakistan

We are currently looking for a robust, dynamic and passionate IT professional to act as a Senior Support Consultant / Technical Lead with exposure in Linux and/or Unix. You will be reporting directly to the Director Consulting & Manager Managed Services.

Key Responsibilities:

  1. Managing Unix and Oracle related accounts and act as L3 support for critical System Admin related calls.
  2. Production support of UNIX or Linux servers for the front and back office.
  3. Perform daily UNIX/Linux system administration tasks within the UNIX/Linux infrastructure, including monitoring and diagnosing backup issues.
  4. Support and consultancy for the Development and UAT UNIX Environments, Backup and Storage Products and Disaster Recovery.
  5. Automation of processes utilizing your scripting (Shell or Perl) skills.
  6. Develop and implement methods to proactively manage the environment.
  7. Ongoing BAU and Project work.

Technical Skills Required: (not all mandatory)

  1. HP-UX, Solaris, AIX, Linux/Redhat installation & administration.
  2. Working with Volume Groups.
  3. Comprehensive study & implementation of System backups for all flavours of Unix.
  4. Performance Analysis experience.
  5. Working exposure with Cluster software on Unix Flavours.
  6. NFS/NTP/DNS/DHCP/ Network configuration on different Unix Flavours.
  7. Comprehensive understanding of networks, DNS, web services, tomcat & Java preferred.
  8. Network protocols (TCP/IP).
  9. Shell scripting (ksh, perl).
  10. Experience in monitoring systems remotely.
Job Specification

Skills: In combination, you are required to have:

  1. Exceptional troubleshooting abilities.
  2. Worked with servers communicating through firewalls and have a full understanding of firewalls down to port/protocol level.
  3. A good understanding of the demands of supporting servers in mission-critical environments such as those in the Banking/ Financial sector.
  4. Experience in providing and supporting Service Continuity (DR).
  5. Ability to handle rapidly changing and competing priorities and able to work after hours.
  6. Good communication skills.
  7. Tertiary Education (University degree/Advance Diploma).
  8. Ability to work in a team environment & learn new technologies.
  9. Experience in looking after 24/7 environments.
  10. Be able & available to work on Production issues after hours or on weekends.
  11. Experience in working under a production support & pressured environment.
  12. Troubleshooting, problem solving and able to drive issues to resolution.
  13. Experience in performing health checks of database systems.
  14. Experience with virtualization software technologies.
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