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Sales Team Director
4 hours ago
We are looking for a highly motivated and experienced individual to lead our sales team at New Travel Team. As a Team Lead, you will be responsible for managing and directing the daily activities of telesales staff.
Your key responsibilities will include:
- Acting as an information source and answering agents' questions, assigning tasks, following up and giving instructions as needed.
- Carrying out performance measurement, monitoring, and evaluation of all agents to improve efficiency.
- Developing an overall plan and providing direction to the team to increase package sales.
- Reviewing and providing input on all new scripts, rebuttals, and sales presentations.
In addition to these responsibilities, you will also be expected to:
- Train, supervise schedules, and assist in evaluating staff.
- Carry out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.
- Ensure that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.
- Practice and ensure compliance with all of the organization's policies and procedures.
To be successful in this role, you will need to have:
- Strong leadership and management skills.
- The ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
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