Data Infrastructure Operations Engineer

24 hours ago


Hyderabad City Taluka, Pakistan Astronomer Full time

Astronomer's mission is to empower data teams to build reliable data products. We're a globally-distributed and rapidly growing team of innovators and collaborators.

We strive to deliver the world's data by providing industry-leading DataOps platforms for data teams. Our managed Airflow service enables users to unlock insights, unleash AI value, and drive data-driven applications.

As a member of our Customer Reliability Engineering (CRE) team, you will focus on operating, monitoring, and maintaining our platform to ensure availability, predictability, and reliable operations.

You'll be responsible for responding to incidents, taking steps to resolve problems, and ensuring our observability platform is improved for better customer outcomes.

About This Role

This role is directly customer-facing and offers diverse problems and requirements. You'll interface with customers from various industries across different cloud providers, all with different expectations.

Your contributions will directly impact customers' success with using Astronomer's products, and you'll have the opportunity to help make meaningful improvements to the customer experience.

What You'll Do
  1. Provide solutions to customers to make them successful using our products.
  2. Troubleshoot Customer environments and engage in active triaging with customers.
  3. Provide feedback to product development teams on customer needs and pain points.
  4. Build out our monitoring and alerting systems.
  5. Build and maintain automation to ensure daily operational tasks are handled efficiently.
  6. Help direct the architecture of our products and contribute where possible.
  7. Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide 'white glove' guidance on the path to production.
  8. Participate remotely within a fully distributed team.
  9. Enhance and enrich customer documentation.


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