
Cloud Infrastructure Engineer
5 days ago
We are seeking a highly skilled Cloud Support Engineer to join our dynamic team at DigitalOcean LLC. As a Cloud Support Engineer, you will be responsible for providing top-notch support and solutions to our customers through various channels.
What You Will Do:
- Provide expert technical assistance to customers via tickets, emails, and phone calls.
- Maintain a customer-centric approach, ensuring that every interaction is empathetic and solution-focused.
- Collaborate with cross-functional teams to resolve complex issues and improve overall customer experience.
- Stay up-to-date with the latest cloud infrastructure technologies and advancements.
Requirements and Qualifications:
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- 2+ years of relevant work experience in cloud infrastructure, technical support, or software development.
- Proficiency in Linux, AWS, GCE, DO, and other cloud platforms.
- Excellent problem-solving skills, with the ability to analyze complex issues and provide effective solutions.
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