Customer Service Operations Manager

6 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Title:

Customer Service Operations Manager

About the Job:

This is an exciting opportunity to lead customer support campaigns, ensuring smooth execution and high service quality. The ideal candidate will have strong leadership skills, excellent communication abilities, experience in managing customer support teams, and the ability to manage daily operations efficiently.

Key Responsibilities:
  • Oversee customer support campaigns, ensuring seamless execution and high service quality.
  • Monitor KPIs, SLAs, and team performance metrics to maintain efficiency.
  • Implement strategies to enhance customer experience and service delivery.
  • Manage multiple client accounts, ensuring high-quality service, security, and efficiency.
Requirements:
  • Strong knowledge of customer service best practices, call center management, and CRM tools.
  • Excellent communication, problem-solving, and conflict-resolution skills.
  • Ability to handle multiple campaigns, meet deadlines, and drive results.
  • Proficiency in Microsoft Office, customer support software, and reporting tools.
Employment Type:

Full-time

Industry:

Outsourcing and Offshoring Consulting

Seniority Level:

Mid-Senior level

We're looking for a skilled professional who can:
  • Foster a positive work environment to boost team morale and engagement.
  • Track and analyze campaign performance, customer feedback, and agent productivity.
  • Prepare weekly and monthly reports on customer support metrics and operational improvements.
  • Provide insights and recommendations to senior management for continuous growth.


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