
Customer Service Manager
6 days ago
We are seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive the highest level of service.
Key Responsibilities:- Complaints Resolution: Investigate and resolve customer complaints in a timely and professional manner.
- Team Management: Manage and lead a team of customer service representatives to ensure that they have the skills and resources needed to provide excellent customer service.
- Process Improvement: Identify areas for improvement in our customer service processes and implement changes to increase efficiency and effectiveness.
- Data Analysis: Analyze data to identify trends and insights that can inform our customer service strategy.
- Reporting: Provide regular reports to stakeholders on customer service performance and trends.
- Minimum 2 years' experience in a customer-facing role, preferably in a leadership position.
- Excellent Communication Skills: Strong written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
- Analytical Skills: Strong analytical skills, with the ability to collect and analyze data to inform business decisions.
- Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team to achieve their best.
Full-time.
Shift Time:Flexible hours.
Location:DHA Sector F Rwp.
Salary:Market Competitive.
Benefits- Paid Leaves
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