Customer Service Manager

6 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Customer Service Manager Job Description

We are seeking a highly skilled Customer Service Manager to join our team. As a key member of our organization, you will be responsible for leading our customer service operations and ensuring that our customers receive the highest level of service.

Key Responsibilities:
  1. Complaints Resolution: Investigate and resolve customer complaints in a timely and professional manner.
  2. Team Management: Manage and lead a team of customer service representatives to ensure that they have the skills and resources needed to provide excellent customer service.
  3. Process Improvement: Identify areas for improvement in our customer service processes and implement changes to increase efficiency and effectiveness.
  4. Data Analysis: Analyze data to identify trends and insights that can inform our customer service strategy.
  5. Reporting: Provide regular reports to stakeholders on customer service performance and trends.
Requirements:Qualifications and Experience:
  1. Minimum 2 years' experience in a customer-facing role, preferably in a leadership position.
  2. Excellent Communication Skills: Strong written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
  3. Analytical Skills: Strong analytical skills, with the ability to collect and analyze data to inform business decisions.
  4. Leadership Skills: Proven leadership skills, with the ability to motivate and inspire a team to achieve their best.
Work Mode:

Full-time.

Shift Time:

Flexible hours.

Location:

DHA Sector F Rwp.

Salary:

Market Competitive.

Benefits
  1. Paid Leaves


  • Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title:Customer Service Operations ManagerAbout the Job:This is an exciting opportunity to lead customer support campaigns, ensuring smooth execution and high service quality. The ideal candidate will have strong leadership skills, excellent communication abilities, experience in managing customer support teams, and the ability to manage daily operations...


  • Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Summary:The Assistant Front Office Manager is responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service and maintaining a high level of professionalism.This role involves managing back-office functions, motivating and leading the team, and implementing improvements to maintain high performance...


  • Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title: Customer Service RepresentativeKey Responsibilities:Customer Interaction: Respond to customer inquiries, resolve product or service issues, and provide accurate information.Account Management: Open and maintain customer accounts by recording account information, processing customer adjustments, and recommending products or services based on...


  • Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title: Customer Service Operations Manager">Description: As a Customer Service Operations Manager, you will be responsible for maintaining the goods delivery schedule according to delivery order quantities. This involves ensuring timely and efficient delivery of products to customers.">Key Responsibilities: Assist with customer service tasks, manage and...


  • Rawalpindi Cantonment, Pakistan Kamal Laboratories Full time

    Customer Services Representatives Kamal Laboratories, Pakistan The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.Requires a high school diploma...


  • Rawalpindi Cantonment, Pakistan Al-Shams Technologies Full time

    Bachelor's degree in Education, Business Administration, or related fieldAl-Shams Technologies is a leading educational service provider dedicated to delivering high-quality educational resources and services to students and educators worldwide. Our mission is to empower learners and educators with innovative solutions that foster academic success and...

  • customer services

    1 week ago


    Rawalpindi Cantonment, Pakistan Infoempregos Full time

    Job Description:Opens customer accounts by recording account information. Maintains customer records by updating account information. Job Types: Full-time, Part-time.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and adapt to new...


  • Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title: Customer Service RepresentativeJob Description:We are looking for a motivated individual to fill the role of Customer Service Representative. This is an excellent opportunity for someone who wants to learn and grow with our organization.Key Responsibilities:Provide exceptional customer service through phone, email, or other communication...


  • Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job Title: Business Relations ManagerPursuing an energetic and well-experienced professional with exceptional customer relation management skills. The successful candidate will be responsible for effective project management and sales support.Essential Responsibilities:General/project management responsibilities.Travel nationwide when required.Collaborate...


  • Rawalpindi Cantonment, Pakistan beBee Careers Full time

    Job OverviewWe are looking for a skilled Call Center Representative to manage large amounts of incoming phone calls and provide exceptional customer service.Main ResponsibilitiesHandle multiple phone calls simultaneously, using active listening skills to understand customer needs and concerns.Assess customer issues and provide accurate solutions in a timely...