IT Infrastructure Manager

10 hours ago

Lahore, Punjab, Pakistan beBeeNetworkAdministrator Full time 1,500,000 - 2,500,000
Job Description

You will oversee the IT operations and support services for assigned campuses. The role involves managing a team of IT Support Engineers, ensuring smooth functioning of campus IT infrastructure, and providing technical leadership to resolve complex issues.

  • Team Leadership and Management: Supervise and coordinate activities of IT Support Engineers.
  • Assign tasks, monitor performance, and ensure timely resolution of IT support requests.
  • Provide mentorship, guidance, and training to the IT support team.
  • Campus IT Support: Oversee all IT support services for staff, students, and faculty members.
  • Ensure timely resolution of hardware, software, and network-related issues.
  • Act as the point of escalation for complex technical problems.
  • Network Administration: Manage and maintain campus-wide network infrastructure, including switches, routers, access points, and firewalls.
  • Monitor network performance and implement necessary improvements to ensure optimal functionality.
  • Troubleshoot and resolve network connectivity issues.
  • System Administration: Oversee maintenance and management of servers, storage systems, and IT equipment.
  • Ensure regular system updates, patches, and backups.
  • Monitor system logs and address potential security or performance issues.
  • Policy Compliance and Documentation: Ensure IT support activities align with university IT policies and security standards.
  • Maintain accurate documentation of campus IT infrastructure, procedures, and support activities.
  • Assist in audits related to IT operations and compliance.
  • Event and Project Support: Provide technical support for university events, conferences, and examinations.
  • Collaborate with the central IT team on implementation of campus-level IT projects.
  • Procurement and Inventory Management: Coordinate with the IT Manager for procurement of campus IT equipment and supplies.
  • Maintain an updated inventory of IT assets.
  • Collaboration: Liaise with the central IT department to ensure seamless integration of campus IT services with university-wide systems.
  • Report critical issues and provide regular updates to the IT Manager.
Required Skills and Qualifications

To excel in this role, you should possess the following skills and qualifications:

  • Technical Expertise: Proficiency in managing networks, including LAN/WAN, VLANs, DNS, DHCP, firewalls, and wireless technologies.
  • Leadership Skills: Ability to lead and motivate a team to achieve operational goals effectively.
  • Problem-Solving: Strong analytical and troubleshooting skills for resolving complex IT issues.
  • Communication: Excellent verbal and written communication skills for interacting with team members and stakeholders.
  • Project Management: Ability to manage multiple tasks and prioritize effectively under pressure.
  • Customer Service: Commitment to delivering excellent IT support to users.
Requirements

To be considered for this position, you should have:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 3-5 years of experience in IT support or network administration, with at least 1 year in a supervisory role.
  • Certifications such as Cisco CCNA, CCNP, or Microsoft Certified: Azure Administrator Associate are highly desirable.

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