Advanced Technical Specialist

5 hours ago


Lahore, Punjab, Pakistan TekBoox Full time

We are looking for a talented and experienced Advanced Technical Specialist to join our team at TekBoox.

Job Description:

The ideal candidate will have extensive knowledge of IT systems, networking, security, and backup infrastructure, with a focus on delivering exceptional service and supporting continuous improvement.

Responsibilities:

  • Provide technical support via phone, email, and chat to resolve user issues promptly while ensuring customer satisfaction and empathy.
  • Support and troubleshoot IT systems, including VOIP, PCs, office hardware, and remote user devices.
  • Utilize a centralized ticketing system to manage, document, and communicate incident resolutions.
  • Install, configure, and maintain workstations, telephony, video, and mobile hardware/software.
  • Collaborate with internal teams and third-party vendors to resolve escalated issues.
  • Document troubleshooting steps and resolutions for effective knowledge sharing.
  • Assist in process improvement initiatives to reduce support tickets and enhance team efficiency.

Requirements:

  1. Proficiency in Windows (Servers & Networking), Office 365, Microsoft Hyper-V, and MacOS/iOS.
  2. Experience with Cisco Meraki, Dell PowerEdge, Sophos XG Firewall, Ubiquiti UniFi, Veeam Backup, and Azure Administration.
  3. Strong understanding of IT systems, hardware, software, and networking.
  4. Excellent communication skills for both technical and non-technical audiences.
  5. Ability to work independently, prioritize tasks, and learn new technologies quickly.

Preferred Requirements:

  1. Experience with backup solutions and working for a Managed Service Provider (MSP).
  2. Certifications in VMware, Microsoft, Azure, CompTIA, or networking (e.g., Cisco, Sophos, Ubiquiti).

Qualifications:

  1. Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
  2. Minimum 4 years of experience in an IT support or systems administration role.


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