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Advanced Technical Specialist
5 hours ago
We are looking for a talented and experienced Advanced Technical Specialist to join our team at TekBoox.
Job Description:
The ideal candidate will have extensive knowledge of IT systems, networking, security, and backup infrastructure, with a focus on delivering exceptional service and supporting continuous improvement.
Responsibilities:
- Provide technical support via phone, email, and chat to resolve user issues promptly while ensuring customer satisfaction and empathy.
- Support and troubleshoot IT systems, including VOIP, PCs, office hardware, and remote user devices.
- Utilize a centralized ticketing system to manage, document, and communicate incident resolutions.
- Install, configure, and maintain workstations, telephony, video, and mobile hardware/software.
- Collaborate with internal teams and third-party vendors to resolve escalated issues.
- Document troubleshooting steps and resolutions for effective knowledge sharing.
- Assist in process improvement initiatives to reduce support tickets and enhance team efficiency.
Requirements:
- Proficiency in Windows (Servers & Networking), Office 365, Microsoft Hyper-V, and MacOS/iOS.
- Experience with Cisco Meraki, Dell PowerEdge, Sophos XG Firewall, Ubiquiti UniFi, Veeam Backup, and Azure Administration.
- Strong understanding of IT systems, hardware, software, and networking.
- Excellent communication skills for both technical and non-technical audiences.
- Ability to work independently, prioritize tasks, and learn new technologies quickly.
Preferred Requirements:
- Experience with backup solutions and working for a Managed Service Provider (MSP).
- Certifications in VMware, Microsoft, Azure, CompTIA, or networking (e.g., Cisco, Sophos, Ubiquiti).
Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
- Minimum 4 years of experience in an IT support or systems administration role.
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