Advanced Technical Support Specialist
19 hours ago
Job Overview
We are seeking an Advanced Technical Support Specialist to join our team at ABC. In this role, you will provide advanced technical support and solutions to our clients, addressing complex hardware, software, and network issues.
Main Responsibilities:
- Provide technical support to clients addressing complex hardware, software, and network issues.
- Troubleshoot and resolve escalated incidents and service requests efficiently.
- Collaborate with internal teams to ensure optimal performance and reliability of client IT infrastructure.
- Mentor and guide junior engineers in troubleshooting and resolution processes.
Requirements:
- Proven hands-on network engineering experience.
- Advanced knowledge of routing, switching, firewalls, and wireless technologies.
- Solid understanding of networking protocols.
- Experience with network diagnostic, monitoring, and analysis tools - 3+ years.
- Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.).
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