Customer Success Manager

5 days ago


Islamabad, Islamabad, Pakistan GK Hair Full time

Overview:

GK Hair is a leading hair care company seeking an experienced Account Manager to drive growth within the US Region. As a key member of our team, you will be responsible for accelerating our sales and revenue goals.

Job Description:

  • Implement strategies to retain existing customers and reduce churn through proactive communication and relationship-building.
  • Ensure customer satisfaction by addressing any issues or concerns promptly and effectively.
  • Meet sales targets by selling GKHAIR products to existing customers through regular communication and account planning.
  • Develop and execute account plans for key customers, including identifying opportunities for upselling and cross-selling.
  • Act as the primary point of contact between the customer and Support department for resolving any customer issues.
  • Identify and pursue opportunities to sell additional products to existing customers.
  • Stay informed about industry trends and customer needs to provide relevant solutions.
  • Work closely with other departments to ensure customer needs are met.

Required Skills and Qualifications:

  • Previous Business Development/Account Management experience and strong communication skills.
  • Exceptional communication skills in English.
  • Ability to meet and exceed sales targets with a persistent and proactive approach.
  • Experience working with Microsoft Office suite.
  • Experience working with Gorgios, Shopify is a plus.
  • High-energy and passion.
  • Demonstrated ability to meet tasks.

Benefits:

  • Market-based competitive salary in USD and sales commissions.
  • Provident Fund.
  • EOBI.
  • Medical Insurance.
  • Performance-Based Increments.
  • Leave Encashment.
  • Comprehensive health and wellness benefits.
  • Opportunities for professional development and growth.


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