Technical Lead for Payment Gateway Implementations

4 days ago

Karachi, Sindh, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly skilled technical professional to lead the implementation of payment gateway solutions, providing support for major initiatives and extending support to clients. The role involves direct client interaction, technical troubleshooting, strategic merchant onboarding, and acting as the customer's Subject Matter Expert (SME) for payment gateways.

Key Responsibilities:
  • Act as the primary point of contact for payment gateway services, coordinating with internal teams and clients to set up projects and follow up on related requirements.
  • Provide on-the-ground support as required, logging requests, and updating the client team on project execution status at timely intervals.
  • Manage urgent production technical support and specific technical challenges faced by clients.
  • Conduct regular reviews with clients on open projects and tickets.
  • Conduct brief platform-specific technical training as needed.
  • Assist clients in filling various request forms related to payment gateways.
  • Manage the client's payment gateway technical team requirements to provide timely support for both implementations and production technical support.
  • Support and maintain the full configuration cycle of non-corporate merchant organizations as per the Onboarding Guide provided with payment gateways.
  • Manage access rights and issue relevant access to different levels of non-corporate merchant organizations.
  • Ensure ownership changes are reflected on the Merchant Manager Portal upon acquiring banks' notification by activating or deactivating merchant codes.
  • Support market or acquiring bank or corporate MSO with any application upgrade.
  • Support and maintain any payment gateway changes/technical/market support as part of troubleshooting.
  • Provide support on and attend troubleshooting calls with merchants.
  • Provide periodic updates on required resolution post-troubleshooting calls.
  • Share incident reports provided by the BizOps team describing the cause and corrective measures taken for each incident.

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