E-commerce Operations Specialist

4 hours ago


Lahore, Punjab, Pakistan Rania Zahra Full time

We are seeking a dedicated E-commerce Store Handler to manage daily operations of our Shopify store. This role requires strong customer service and communication skills to handle customer queries, oversee order processing, and coordinate with designers.

Key Responsibilities
  1. Store Management:
    Ensure product listings, descriptions, and prices are accurate. Update the Shopify store accordingly.
  2. Customer Support:
    Respond to customer inquiries via calls, emails, and chat. Address complaints professionally and provide resolutions.
  3. Order Management:
    Process customer orders, place them with designers, track, and follow up on timely delivery. Coordinate order collection through riders.
  4. Quality Assurance:
    Ensure a video is made at the time of order collection for QA purposes.
  5. Dispatch & Client Coordination:
    Arrange order dispatch to clients. Update and maintain client order sheets.
Requirements
  1. Experience in e-commerce store management (preferably Shopify).
  2. Strong customer service and communication skills.
  3. Organized, detail-oriented, and able to multitask.
  4. Familiarity with logistics and order fulfillment processes.
  5. Proficiency in MS Excel or Google Sheets for order tracking.

This role offers a competitive salary package, growth opportunities within the company, and a friendly work environment. If you are passionate about customer service and store management, we encourage you to apply.



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