Team Performance Coach

10 hours ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary

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We are looking for a skilled Team Performance Coach to lead our call center operations and drive performance improvements. The successful candidate will be responsible for mentoring and coaching a team of customer service representatives, developing quality assurance processes, and collaborating with other departments to optimize call center operations.

Key Responsibilities:

  1. Mentor and coach a team of customer service representatives to achieve high levels of performance and productivity.
  2. Develop and implement quality assurance processes to ensure consistently high-quality customer interactions.
  3. Collaborate with other departments to optimize call center operations and improve efficiency.
  4. Build and maintain strong relationships with clients to understand their needs and preferences.
  5. Generate and analyze reports on call center performance to identify areas for improvement.
  6. Ensure compliance with industry regulations and company policies.

Requirements:

  1. Bachelor's degree in business, communication, or a related field preferred.
  2. Proven experience as a Call Center Supervisor, ideally with exposure to USA, UK, and Western markets.
  3. Strong fluency in English.
  4. Strong leadership and people management skills.
  5. Excellent communication and interpersonal abilities.
  6. Analytical mindset with a focus on performance metrics.
  7. Experience with call center software and technology.
  8. Client-focused and committed to delivering exceptional service.
  9. Flexibility to work in shifts as required.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Opportunities for career advancement.
  • A supportive and collaborative work culture.

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