
Team Performance Coach
10 hours ago
Job Summary
">We are looking for a skilled Team Performance Coach to lead our call center operations and drive performance improvements. The successful candidate will be responsible for mentoring and coaching a team of customer service representatives, developing quality assurance processes, and collaborating with other departments to optimize call center operations.
Key Responsibilities:
- Mentor and coach a team of customer service representatives to achieve high levels of performance and productivity.
- Develop and implement quality assurance processes to ensure consistently high-quality customer interactions.
- Collaborate with other departments to optimize call center operations and improve efficiency.
- Build and maintain strong relationships with clients to understand their needs and preferences.
- Generate and analyze reports on call center performance to identify areas for improvement.
- Ensure compliance with industry regulations and company policies.
Requirements:
- Bachelor's degree in business, communication, or a related field preferred.
- Proven experience as a Call Center Supervisor, ideally with exposure to USA, UK, and Western markets.
- Strong fluency in English.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with a focus on performance metrics.
- Experience with call center software and technology.
- Client-focused and committed to delivering exceptional service.
- Flexibility to work in shifts as required.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career advancement.
- A supportive and collaborative work culture.
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