Garment Retail Customer Experience Manager

1 week ago

Islamabad, Islamabad, Pakistan beBeeCustomerService Full time 600,000 - 1,000,000
Key Responsibilities
  • Direct and develop a team of customer service representatives to deliver high-quality service, adhering to industry standards.
  • Oversee the resolution of customer inquiries, complaints, and issues related to product returns, sizing, and shipping.
  • Develop customer service policies and procedures tailored to the garment retail industry, focusing on customer satisfaction and retention.
  • Address escalated customer concerns, maintaining a professional and customer-centric approach.
  • Train representatives to understand and adapt to North American customer expectations, including cultural nuances and language proficiency.
  • Track and analyze team performance metrics, providing regular reports to senior management.
Requirements
  • Minimum 2+ years in a customer service management or supervisory role, preferably in retail or e-commerce, with experience managing remote teams.
  • Familiarity with garment retail, particularly knitted apparel, including product specifications and customer expectations.
  • Exceptional verbal and written English communication skills, with the ability to train representatives to meet North American customer standards.
  • Proficiency in CRM systems, e-commerce platforms, and Microsoft Office Suite.

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