
Global Transaction Coordinator Pakistan
4 days ago
We're a diverse and dynamic team at Belmoney, united by our passion for innovation and customer satisfaction. We're committed to fostering a supportive and inclusive work environment, where our employees can thrive and grow professionally.
As a Back Office Analyst, you'll play a vital role in helping us achieve our goals. You'll be responsible for verifying and handling client-related matters, tracking incomplete transactions, and providing support to our partner agencies.
Responsibilities:
- Provide exceptional customer service via chat, phone, and email, ensuring timely resolutions and meeting customer expectations.
- Identify and address systemic errors, taking proactive measures to prevent future occurrences and improve overall efficiency.
- Verify customer registration data, maintaining accurate records and ensuring compliance with regulatory requirements.
- Conduct corporate audits, evaluating processes and identifying areas for improvement.
- Maintain strong relationships with partners and suppliers, fostering collaborative partnerships and driving business growth.
- Implement preventive actions to ensure customer satisfaction, driving business expansion and success.
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