
Business Compliance Specialist
2 days ago
A key role is available for an experienced professional to ensure compliance and audit practices are maintained.
- Managing day-to-day customer support operations
- Resolving complex customer issues
- Developing processes to enhance customer satisfaction
- Formulating policies related to customer support and compliance
- Keeping team members informed about new products, procedures, and industry trends
- Analyzing support statistics and preparing reports
- Overseeing and evaluating team performance
- Conducting regular performance evaluations and disciplinary procedures
- Collaborating with corporate counsel and HR departments to monitor regulatory compliance
- Performing audits and generating internal reports
This position requires strategic thinking and leadership skills.
Requirements:- At least one year of experience in customer support and/or compliance
- Proven ability to provide exceptional customer service
- Excellent knowledge of management methods and techniques
- Fluency in English
- Working knowledge of customer service software, databases, and tools
- Awareness of the latest industry technology trends and applications
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