Career Opportunity: Solutions Expert
6 days ago
Join a dynamic team as a Solutions Expert and deliver timely support to both technical and non-technical customers via email or chat, addressing queries, feature requests, and bug reports.
- Provide prompt assistance to customers with technical issues.
- Contribute to product enhancements by collecting customer feedback and identifying patterns.
- Collaborate with cross-functional teams for issue resolution.
- Manage multiple customer concerns simultaneously, ensuring proper documentation and tracking.
- Communicate complex solutions clearly via phone or written guides.
- Bachelor's degree in Computer Science, Software Engineering, or relevant field.
- 2-4 years of experience in a related field.
- Excellent English communication skills for phone and email interactions.
- Ability to quickly understand technical products and provide effective support.
- Strong problem-solving skills and troubleshooting ability.
- Familiarity with web functionalities and software products.
- Knowledge of REST APIs or SDKs is essential.
- Customer-centric mindset and ability to simplify technical concepts.
- Full-time employment opportunity.
- Engineering and IT job function.
- Business Consulting and Services industry.
This job posting is active and not expired.
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