Customer Support Specialist

8 hours ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Job Title: Customer Support Specialist

We are seeking a skilled and professional Customer Support Specialist to join our team. As a key member of our customer success department, you will play a critical role in ensuring customer satisfaction and expanding our customer base.

The ideal candidate will have excellent verbal communication and interpersonal skills, with the ability to handle a high volume of inbound and outbound calls in a fast-paced environment. Strong problem-solving skills and the ability to think creatively will also be essential in this role.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls with professionalism and poise.
  • Identify customer needs and offer tailored solutions to meet their expectations.
  • Build and maintain strong relationships with customers through effective communication and follow-up.
  • Accurately document customer interactions and sales in our CRM system.
  • Stay up-to-date on industry trends and competitor offerings to ensure we remain competitive.
  • Collaborate with the team to drive business growth and improve overall performance.

Requirements:

  • A Bachelor's degree or equivalent is highly desirable.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Strong proficiency in using CRM software and other relevant sales tools.
  • Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
  • Comfortable working in a fast-paced and dynamic environment.

Benefits:

  • A competitive salary with performance-based bonuses.
  • Access to professional development and training opportunities.
  • Opportunities for career advancement and professional development.
  • Recognition programs to celebrate individual and team achievements.

Work Environment:

You will be based at our office location, with flexibility to work during evenings, weekends, or holidays as required by business needs.

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