Chief Customer Advocate

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerSuccess Full time
Customer Success Manager Job Description

The Customer Success Manager will take ownership of customer satisfaction, retention, and growth. You'll be the go-to expert for new and existing customers—guiding them through onboarding, adoption, and continued success with our products.

  • Customer Onboarding & Relationship Management:
    • Lead new customer onboarding, ensuring a smooth transition and strong early adoption.
    • Follow a structured onboarding playbook and collaborate with teammates on any issues or cancellations.
    • Build strong, trust-based relationships with your customer base by understanding their goals, challenges, and use cases.
    • Act as a coach and advisor, not just a point of contact.
  • Account Growth & Retention:
    • Manage a portfolio of accounts—driving engagement, product usage, and satisfaction.
    • Identify upsell and cross-sell opportunities and collaborate with sales when appropriate.
    • Monitor customer health metrics and flag potential churn risks early.
    • Own the renewal process and maintain a high retention rate.
  • Customer Advocacy & Communication:
    • Communicate the real-world value of our products, especially around lead generation and pipeline management for real estate professionals.
    • Stay aligned with customer priorities and tailor your guidance accordingly.
    • Deliver consistent, proactive touchpoints via calls, demos, and check-ins.
    • Work closely with product, support, and sales to deliver a seamless customer experience.
    • Provide internal feedback based on customer insights to influence product improvements.
Required Skills and Qualifications

To succeed in this role, you'll need:

  • 3+ years of experience in Customer Success, Account Management, or a similar role.
  • Proven ability to manage a high volume of accounts with varying needs.
  • Strong understanding of customer success strategies, SaaS metrics, and retention drivers.
  • Excellent communicator who builds rapport quickly and handles tough conversations gracefully.
  • Organized, detail-oriented, and able to prioritize in a fast-paced environment.
  • Confident using tools like Salesforce, NetSuite, or Team Support.
  • Comfortable analyzing usage data and drawing actionable conclusions.
  • Self-starter with a customer-first mindset and team-player attitude.
Benefits

As a valued member of our team, you'll enjoy:

  • Performance-based incentives
  • Opportunity to make a real impact on the customer experience
  • 7 PM to 4 AM Pakistan Time (10 AM to 7 PM Eastern Standard Time)
Why Join Us?

At our company, we're committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals. We actively encourage qualified individuals with special needs to apply for various openings within our organization.

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