Digital Customer Experience Associate

4 days ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time

Digital Customer Experience Associate Job Role:

This role offers an exciting opportunity to grow your career in e-commerce, working as part of a collaborative and fast-paced team dedicated to problem-solving excellence and customer engagement.

Key Responsibilities:

  • Customer Support: Respond promptly and professionally to customer inquiries across various channels, ensuring high levels of customer satisfaction through effective communication and issue resolution.
  • Order Management: Process orders and returns with precision to ensure smooth fulfillment, maintaining accurate records of tracking numbers for efficient order monitoring.
  • Live Chat Engagement: Address customer queries through live chat platforms, resolving account-related concerns and providing timely solutions.
  • Technology Utilization: Leverage computer operations, including data entry, to handle customer interactions, using Microsoft Office tools to enhance service processes.
  • Effective Communication: Demonstrate a strong command of written and spoken English for clear and professional communication.

Benefits:

  • Competitive salary and growth opportunities in the thriving e-commerce sector.
  • Comprehensive training for qualified candidates to excel in their role.
  • Collaborative work environment with a focus on customer satisfaction.
  • Be part of a company dedicated to problem-solving excellence and customer engagement.


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