Customer Support Executive

1 day ago


Rawalpindi Cantonment, Pakistan Allure Digital Full time

Direct message the job poster from Allure Digital

Allure Digital is an IT firm specializing in digital marketing, software development, HR consultancy, and customer support solutions. Founded in 2013 and now serving over 1000+ clients globally, Allure Digital is known for software development on the APPIAN platform. Our passionate team of 150 marketers work to create unforgettable brand experiences for clients across the United States, Europe, and Canada. At Allure Digital, we value diversity, inclusion, and work-life balance, fostering a positive work environment with competitive compensation and benefits.

Role Description

This is a full-time on-site role for a Customer Service Representative (Spanish) based in Islamabad. The Customer Service Representative will handle customer inquiries, provide accurate information, and resolve issues promptly. Responsibilities include managing customer interactions via phone, email, or chat, maintaining customer satisfaction, and ensuring a positive customer experience.

Qualifications

  • Fluency in spoken Spanish
  • Hands-on experience supporting Spanish-speaking clients
  • Experience in Customer Satisfaction and Customer Experience
  • Excellent verbal and written communication skills in Spanish and English
  • Ability to work on-site in Islamabad
  • Strong problem-solving and multitasking skills
  • Proficiency with customer service software and tools
  • Previous experience in a similar role is a plus
  • Bachelor's degree or equivalent experience
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • IT Services and IT Consulting
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