
Computer System Analyst
6 days ago
Devbunch is a dynamic organization that values innovation and collaboration. We are looking for a skilled IT Support Specialist to join our team.
This role involves analyzing, identifying, and resolving complex technology issues to ensure seamless business operations. As an IT Support Specialist, you will be responsible for supporting internal clients, helping them stay productive, and providing assistance to external customers via various communication channels.
Key Responsibilities:
- Analyze and troubleshoot technological issues to minimize downtime and maximize productivity.
- Configure and install new technology, including computer operating systems, software programs, and hardware.
- Maintain phone systems, computer systems, printers, network systems, and other technical equipment to ensure optimal performance.
- Manage user accounts, work email addresses, and access levels to ensure employees have the necessary tools to perform their duties efficiently.
- Develop and implement backup strategies to safeguard critical data in case of system failures.
- Conduct security checks to protect against cybersecurity threats and maintain a secure environment.
Required Skills and Qualifications:
To excel in this role, you should possess:
- A minimum Bachelor's degree in Computer Science or Information Technology.
- 2-4 years of relevant working experience.
Technical Skills:
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux.
- General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and office equipment.
- Proficiency in creating databases and utilizing Excel spreadsheets at an advanced level.
- Advanced proficiency in Microsoft Office.
Soft Skills:
- Strong communication, organizational, and time management skills.
- Excellent customer service skills and a passion for helping others succeed.
Benefits:
We offer a comprehensive benefits package, including:
Market Competitive SalaryA salary that reflects your value to our organization.
Referral BonusWe appreciate referrals from our existing team members.
Paid LeavesWe provide paid leave options, including sick, casual, and annual leave.
Overtime PaymentsWe compensate employees for extra hours worked beyond the standard workweek.
Performance-Based Increment/BonusWe recognize and reward outstanding performance with bonuses.
GratuityWe show appreciation for long-serving employees with gratuity.
Advance SalaryWe offer advance salary options to support employees in times of need.
Annual Leave EncashmentWe provide monetary benefits for unused annual leave.
Marriage AllowanceWe celebrate employee milestones with special bonuses.
Baby AllowanceWe support new parents with baby allowances.
Personal LoanWe offer interest-free loans to help employees manage finances.
Wellness ProgramsWe promote employee well-being through healthy workshops and seminars.
Company-Sponsored Training CertificationsWe invest in employee development with training certifications.
Employee Care RecognitionWe celebrate employee birthdays, anniversaries, and confirmations.
Annual Recreational ActivitiesWe organize sports weeks and trips to boost employee morale.
Gaming FacilitiesWe provide gaming facilities to foster teamwork and relaxation.
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