Student Experience Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan beBeeStudentService Full time 6,000,000 - 8,000,000

This role is at the forefront of delivering exceptional student experience. As a Student Services Officer, you will be providing timely and professional support to students, addressing their requests, queries, and concerns in an efficient manner.

Key Responsibilities
  • Seamlessly assist students at the one-window counter by offering proactive support and guidance.
  • Promptly resolve student requests, queries, and complaints in a professional and courteous manner.
  • Maintain accuracy and timeliness in delivering academic records and certificates according to established university guidelines.
  • Ensure adherence to university rules, regulations, and policies while handling student matters, promoting a culture of compliance and excellence.
  • Achieve set departmental targets and Key Performance Indicators (KPIs), driving progress and success.
  • Prepare reports and documentation as required by the department, fostering transparency and accountability.
  • Support the Campus In-Charge in administrative and operational tasks, contributing to a seamless service delivery experience.
  • Collaborate with other departments for cohesive service delivery, promoting teamwork and cooperation.
  • Issue university ID cards following standard operating procedures, ensuring accurate and efficient services.
  • Manage sports items and maintain inventory records, demonstrating attention to detail and organizational skills.
Requirements
  • Bachelor's degree in a relevant field (e.g., Business Administration, Education, or related discipline), showcasing academic achievement and expertise.
  • Prior experience in student services, administration, or a similar role is preferred, highlighting transferable skills and adaptability.
  • Strong communication and interpersonal skills, enabling effective collaboration and stakeholder engagement.
  • Knowledge of university policies and procedures is an advantage, demonstrating a commitment to professionalism and compliance.
  • Customer-focused with a problem-solving attitude, driving customer satisfaction and loyalty.

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