
Remote Technical Support Specialist
1 day ago
Technical Support Specialist
We are seeking a highly motivated and experienced Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to customers via email, chat, and troubleshooting.
About the Role
- This is a senior-level remote position ideal for candidates who thrive in high-performance support environments and are ready to grow with a winning team.
- Work from home or a quiet workspace with a reliable internet connection and necessary equipment.
Your Responsibilities
- Provide high-level technical support to customers via Gorgias CRM, analyzing data and offering insights for customer experience improvements.
- Own ticket resolution end-to-end with accountability and urgency, ensuring all customer queries are resolved promptly.
- Track backlogs and deliver clear, quality-based communication that supports customer success.
Requirements and Qualifications
- 1+ year of experience in technical support or troubleshooting roles.
- Exceptional written and spoken English communication skills.
- Strong problem-solving skills and comfort navigating CRMs like Gorgias.
- Highly motivated, intellectually curious, and resourceful individual.
- Experience in E-Commerce or SaaS support is a strong plus.
Benefits and Perks
- Project bonus opportunities and annual salary increase.
- Permanent remote setup with long-term stability.
- PTO and paid holidays.
- Health and dental coverage or health stipend depending on location.
- Career path opportunities: Team Lead, Trainer, and more.
Why Us?
- Fast-growing company with room for advancement.
- Collaborative and values-driven culture.
- High-level training and support from a global team.
- Opportunities to work with top-tier E-Commerce brands.
- Commitment to personal and professional development.
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