Customer Service Liaison

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

As a key member of our team, you will play a vital role in delivering exceptional customer service and relationship management. This position requires a proactive, confident and friendly approach to all interactions with customers.

Job Specification

Main Duties:

  • Respond to incoming live website chat queries from existing and new customers.
  • Handle all phone calls and emails from customers, clients, and other stakeholders.
  • Manage queries, course listings, and bookings on third-party websites such as Emagister.
  • Identify, contact, and generate leads for corporate clients and potential customers through social media channels.
  • Monitor and manage tickets on Freshdesk, tracking potential leads and chasing them via email and phone.
  • Coordinate with administrative staff and office operations within agreed timescales.
  • Track and work towards relevant Key Performance Indicators (KPIs) related to customer service and marketing efforts.

We are a UK-based centre providing Teacher Training, Quality Assurance Training, and Leadership and Management Training at all levels. Our training is accredited by Pearson (BTEC) and Laser Learning.



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