Operations Support Manager

3 days ago


Islamabad, Islamabad, Pakistan Gaichu Management Services Pvt Ltd. Full time

At Gaichu Management Services Pvt Ltd., we are seeking a talented Operations Support Manager to join our team. This role plays a pivotal part in ensuring seamless service delivery to our esteemed clients.

Key Responsibilities:
  • Resource Allocation: Allocate resources effectively to meet customer service level agreements, promoting continuous improvement of productivity and service quality.
  • Operational Optimization: Collaborate with operational support teams to optimize service efficiency, fostering strong relationships with clients and facilitating daily service delivery operations.
  • Issue Escalation: Evaluate and escalate issues to Senior Team Members as needed, staying up-to-date on software applications used in our operations.
  • Workload Administration: Maintain accurate system updates for audit trail purposes and administer workload allocation across the captioning department.

Job Specifications: Excellent interpersonal and communication skills are essential for this role. Proficient spoken English language is required, along with clear and effective written skills. Ability to follow up and follow through with multiple tasks is crucial, and proficiency in all Microsoft applications is necessary.



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