Support Operations Lead

5 days ago


Islamabad, Islamabad, Pakistan Freelancerprox Full time

Senior Customer Support Manager Job Summary:

We are seeking an experienced Senior Customer Support Manager to lead our customer support operations and drive sales growth at Freelancerprox.

The ideal candidate will have strong leadership and communication skills to manage a team and ensure excellent customer satisfaction.

Main Responsibilities:

  • Operations Management:
    • Oversee inbound and outbound customer calls for all brands.
    • Manage CRM to ensure accurate order processing and timely shipments.
    • Resolve customer concerns and provide tailored solutions to meet their needs.
  • Sales Growth:
    • Develop strategies to drive sales and revenue growth.
    • Identify opportunities to upsell or cross-sell services to enhance profitability.
  • Client Retention:
    • Buid long-term relationships with customers to ensure loyalty and retention.
    • Monitor client satisfaction levels and implement improvements as needed.
  • Team Leadership:
    • Provide guidance and motivation to the customer support team.
    • Ensure quality performance through training, mentoring, and regular feedback.
    • Implement solutions to streamline processes and improve efficiency.
  • Performance Tracking:
    • Maintain KPIs for customer satisfaction, sales targets, and operational efficiency.
    • Analyze trends and create reports to inform strategic decision-making.


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