Customer Experience Specialist

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are seeking a dedicated professional to join our team as a Customer Support Specialist. If you have a passion for assisting customers and thrive in a fast-paced environment, this role may be the perfect fit for you.

Responsibilities:

  1. Build strong relationships by understanding customer needs and offering tailored solutions.
  2. Manage inbound and outbound calls with professionalism and efficiency.
  3. Minimize customer wait times by coordinating queues effectively.
  4. Clearly explain rental terms, pricing, and service policies.
  5. Verify and qualify customers per company guidelines.
  6. Handle AR and collection tasks while enhancing the overall customer experience.

Qualifications:

  1. 2-5 years of experience in customer support or call center roles.
  2. Excellent English communication skills (mandatory).
  3. Familiarity with AR processes, collections, and outbound calls.
  4. Ability to manage customer concerns professionally and meet performance targets.

Benefits:

  1. Competitive salary paid before the 5th of each month.
  2. 15 days of paid leave annually after one year of service.
  3. Secure office environment.
  4. Medical insurance available after probation period.
  5. Performance-based bonuses and recognition.

Requirements:

  1. Fluency in English (written and spoken).
  2. Customer service expertise.
  3. Knowledge of AR and credit collection processes.
  4. Outbound call handling experience.
  5. Typing speed of 30+ WPM preferred.


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