
Operational Excellence Lead
5 days ago
As a Financial Delivery Specialist at Standard Chartered Life and Careers, you will play a crucial role in delivering exceptional client service and experience. You will work closely with stakeholders across the value chain to ensure seamless delivery and client experience.
Key Responsibilities- Collaborate with RMs, Product Sales, Operations, and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall service.
- E nsure uniform approach towards implementation of Global IMO Model and adherence to DOIs.
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates through Automation and Streamlining.
- Drive continuous improvement of operational efficiency and effectiveness of processes to increase consistency of systems and processes.
- Perform end-to-end orchestration across all processes and services managed by IMO.
- Engage clients throughout process, ensuring seamless delivery and client experience.
- Own and drive execution of processes, working closely with stakeholders and value chain to deliver excellent client service, getting clients to ready-to-transact status as quickly as possible, across both simple and complex cases.
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate. Looks at ways to promote standard work and best practices.
- Undertake ad-hoc duties when delegated by Line Manager and Country Head of IMO.
- Country IMO Head, Client Delivery Managers, and other Specialists, Makers, and Checkers.
- Control Governance Managers and Specialists.
- GBO Hub teams and In-country CET teams.
- Account Opening Teams.
- Front Office (RMs, CMs, CCMs).
- Lending Documentation Unit.
- Commodities Transaction Management Unit.
- Business CRM.
- Business Operational Risk Manager.
- Transaction Banking (Trade, Security Services, and Cash Management) Implementation Managers.
- Client Documentation and Control.
- Credit Documentation CoE.
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
- Ability to positively engage and build rapport with clients.
- Strong writing and presenting skills in English.
- Problem solver; looks for solutions and finds ways to progress despite blockages.
- Has a clear understanding of client needs being serviced.
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines.
- A team player with good interpersonal skills.
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