Operational Manager for Business Excellence

3 days ago


Lahore, Punjab, Pakistan Abacus BPO Full time

Job Overview

  • Leadership and Team Management: As a key member of our management team, you will lead a high-performing team of 200 professionals in a dynamic business process outsourcing (BPO) environment.
  • Develop and execute strategies to foster a positive work culture, promote individual growth, and drive team success.
  • Establish clear performance expectations, provide regular feedback, and conduct performance evaluations to ensure employees meet client needs and operational demands.

Operational Excellence:

  • Develop and implement operational strategies, policies, and procedures to enhance efficiency, quality, and cost-effectiveness.
  • Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to boost productivity and customer satisfaction.
  • Conduct regular performance reviews, assess team performance, and implement corrective action plans to address any operational challenges.

Client Relationship Management:

  • Build strong relationships with clients by understanding their requirements, objectives, and expectations, ensuring service delivery aligns with client needs.
  • Maintain regular communication with clients, providing updates, addressing concerns, and driving continuous improvement to exceed client expectations.

Process Improvement and Innovation:

  • Identify opportunities for process improvement and implement best practices to enhance operational efficiency and quality.
  • Foster a culture of innovation, encouraging team members to propose and implement new ideas, tools, and technologies to optimize operations and improve customer experiences.

Benefits:

  • Permanent position with opportunities for growth and advancement.
  • Competitive salary and benefits package.
  • Annual increment and performance-based bonus.

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