
Operational Manager for Business Excellence
3 days ago
Job Overview
- Leadership and Team Management: As a key member of our management team, you will lead a high-performing team of 200 professionals in a dynamic business process outsourcing (BPO) environment.
- Develop and execute strategies to foster a positive work culture, promote individual growth, and drive team success.
- Establish clear performance expectations, provide regular feedback, and conduct performance evaluations to ensure employees meet client needs and operational demands.
Operational Excellence:
- Develop and implement operational strategies, policies, and procedures to enhance efficiency, quality, and cost-effectiveness.
- Monitor and analyze operational metrics, identify trends, and implement improvement initiatives to boost productivity and customer satisfaction.
- Conduct regular performance reviews, assess team performance, and implement corrective action plans to address any operational challenges.
Client Relationship Management:
- Build strong relationships with clients by understanding their requirements, objectives, and expectations, ensuring service delivery aligns with client needs.
- Maintain regular communication with clients, providing updates, addressing concerns, and driving continuous improvement to exceed client expectations.
Process Improvement and Innovation:
- Identify opportunities for process improvement and implement best practices to enhance operational efficiency and quality.
- Foster a culture of innovation, encouraging team members to propose and implement new ideas, tools, and technologies to optimize operations and improve customer experiences.
Benefits:
- Permanent position with opportunities for growth and advancement.
- Competitive salary and benefits package.
- Annual increment and performance-based bonus.
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