Customer Success Representative

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time
Tech Support Liaison

We are seeking a highly skilled Tech Support Liaison to join our team. In this role, you will work closely with clients to ensure seamless implementation and ongoing support of our technical services. As a liaison, you will serve as a key point of contact between the client's technical team and our internal experts, cultivating strong relationships and ensuring the highest level of customer satisfaction.

Responsibilities:
  • Collaborate closely with clients to ensure successful implementation of our technical services.
  • Act as a liaison between the client's technical team and our internal experts.
  • Serve as a key point of contact for clients' technical queries.
  • Provide troubleshooting support, advice, and best practices for utilizing our products and services.


Requirements:
  • Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or Communication.
  • 4-7 years of experience in a technical account management or technical support leadership role within a professional services organization.
  • 2-4 years of direct customer experience managing US-based client relationships.
  • Hands-on experience with technical issues in telephony or contact center environments.




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