
Financial Operations Specialist
16 hours ago
We are transforming financial services with a digital-first experience. Our users have left behind banking frustrations, opting for free local transfers and a payment experience that's actually enjoyable.
About the Role
Why is this role important?
In a financial company, manual adjustments are a high-stakes responsibility. Every transaction needs to be accurate, timely, and traceable. We take this responsibility seriously and our team plays a vital role in keeping our operations smooth, secure, and trusted.
Key Responsibilities
- Adjustment Processing: Handle and post manual adjustments across various financial transactions.
- Negative Balance Recovery: Assist recovery agents in investigating and resolving negative balances.
- Anomaly Investigation: Identify and resolve any unreconciled entries with support from relevant teams.
- Cross-Team Coordination: Collaborate with different teams such as Settlements and Customer Experience.
- Risk Flagging: Escalate high-risk issues and suggest mitigation plans to leadership.
- Process Documentation: Maintain accurate records, memos, SLAs, and processing manuals of all given tasks.
- Process Optimization: Recommend and implement improvements to enhance efficiency and control.
Requirements
- Experience: 0–2 years in processing, settlements, or reconciliation in fintech or banking.
- Detail-Oriented: Precision is your default; accuracy is non-negotiable.
- Problem Solver: You spot gaps, ask the right questions, and fix root causes.
- Team Player: You collaborate openly and communicate clearly.
- Ownership: You take full responsibility for your tasks and follow through.
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