
Customer Operations Team Lead
2 days ago
Job Overview
TheHiringl seeks a seasoned Customer Operations Supervisor to oversee daily operations, ensuring excellent guest service and maintaining safety standards at Playland.
- Key Responsibilities:
- Supervise daily Playland operations, guaranteeing seamless rides, games, and food service experiences.
- Monitor guest flow and address concerns to enhance visitor satisfaction.
- Ensure compliance with safety regulations and operational policies.
- Coordinate with maintenance teams to promptly address ride or attraction issues.
Team Leadership & Training
- Lead, train, and mentor front-line staff to provide exceptional customer service.
- Assign duties, monitor performance, and ensure staff adheres to operational procedures.
- Conduct daily briefings to communicate safety protocols, operational updates, and guest experience expectations.
- Assist in hiring and onboarding new employees.
Safety & Compliance
- Enforce health and safety policies, including ride restrictions and emergency procedures.
- Conduct safety checks and ensure staff follows industry regulations.
- Handle guest incidents or escalations in a professional and efficient manner.
Sales & Revenue Generation
- Support ticketing, food, and retail sales operations, ensuring revenue goals are met.
- Promote upselling and special promotions to maximize park profitability.
- Monitor cash handling procedures to maintain financial accuracy.
Qualifications
- Previous experience in Playland, theme park, or amusement park operations.
- Strong leadership, communication, and problem-solving skills.
- Ability to handle high-pressure situations and make quick decisions.
- Knowledge of safety regulations and amusement park industry standards.
- Flexibility to work weekends, holidays, and peak season shifts.
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