Customer Operations Team Lead

2 days ago


Lahore, Punjab, Pakistan TheHiringl Full time

Job Overview

TheHiringl seeks a seasoned Customer Operations Supervisor to oversee daily operations, ensuring excellent guest service and maintaining safety standards at Playland.

  • Key Responsibilities:
  • Supervise daily Playland operations, guaranteeing seamless rides, games, and food service experiences.
  • Monitor guest flow and address concerns to enhance visitor satisfaction.
  • Ensure compliance with safety regulations and operational policies.
  • Coordinate with maintenance teams to promptly address ride or attraction issues.

Team Leadership & Training

  • Lead, train, and mentor front-line staff to provide exceptional customer service.
  • Assign duties, monitor performance, and ensure staff adheres to operational procedures.
  • Conduct daily briefings to communicate safety protocols, operational updates, and guest experience expectations.
  • Assist in hiring and onboarding new employees.

Safety & Compliance

  • Enforce health and safety policies, including ride restrictions and emergency procedures.
  • Conduct safety checks and ensure staff follows industry regulations.
  • Handle guest incidents or escalations in a professional and efficient manner.

Sales & Revenue Generation

  • Support ticketing, food, and retail sales operations, ensuring revenue goals are met.
  • Promote upselling and special promotions to maximize park profitability.
  • Monitor cash handling procedures to maintain financial accuracy.

Qualifications

  • Previous experience in Playland, theme park, or amusement park operations.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to handle high-pressure situations and make quick decisions.
  • Knowledge of safety regulations and amusement park industry standards.
  • Flexibility to work weekends, holidays, and peak season shifts.


  • Lahore, Punjab, Pakistan Lead Market Technology Solution Full time

    Job OverviewLead Market Technology Solutions Limited is a renowned business process outsourcing company handling UK-based projects, particularly in Personal Injury Claims. We are seeking a result-driven individual to fill the position of Customer Care Representative.The ideal candidate should possess strong communication and analytical skills, with the...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    About the RoleAt ACE Customer Services, we require a highly organized and detail-oriented individual to join our team as a Dispatcher/Customer Service Executive. This role involves receiving and managing emergency and non-emergency calls, ensuring that all necessary information is transmitted promptly and accurately.The successful candidate will have...

  • Team Lead

    2 weeks ago


    Lahore, Punjab, Pakistan Jubilee Life Insurance Limited-Window Takaful Operations Full time

    Company: Jubilee Life Insurance Limited-Window Takaful OperationsLocation: Lahore, Punjab, PakistanThis is a full-time on-site Team Lead role located in Lahore at Jubilee Life Insurance Limited-Window Takaful Operations. The Team Lead will be responsible for managing and leading a team of Takaful Operations staff, overseeing day-to-day operations, ensuring...


  • Lahore, Punjab, Pakistan Giant Group Full time

    At Giant Group, we have an exciting opportunity for a Team Lead Operations to join our growing team.Job Title: Team Lead OperationsLocation: Askari Corporate Tower, Main Boulevard, Gulberg III, LahoreSalary: PKR 150,000 – 180,000 per month + monthly bonus PKR 30,000Hours: 40 hours per week, Mon-Fri (10:00AM to 7:00PM)About usWe believe in a world where...


  • Lahore, Punjab, Pakistan Inam Ur Rahman & Associates Full time

    Operational Team LeadAn exceptional administrative professional is required to oversee the day-to-day operations of our stitching unit.Security ManagementFire Safety and Risk MitigationGate Operations and Resource ManagementVehicle Management and LogisticsFacility Maintenance and CleanlinessPolicy Formulation and GovernanceShared Resource...


  • Lahore, Punjab, Pakistan Excellcomm Full time

    About the RoleWe are looking for a highly skilled IT professional to join our team as a Technical Operations and Services Manager. In this role, you will be responsible for managing technical operations and services, ensuring seamless service delivery and high-quality technical support to our customers.The ideal candidate will have a strong background in IT...


  • Lahore, Punjab, Pakistan J & P Coats Pakistan Full time

    Company Overview:J & P Coats Pakistan is a leading textile manufacturer seeking an experienced professional to oversee the operational efficiency of our production processes.

  • Team Lead

    7 days ago


    Lahore, Punjab, Pakistan EFU Life Assurance Ltd. Full time

    The Team Lead - Operations at EFU Life Assurance Ltd. is accountable for overseeing the daily activities of our branch.Duties:Scheduling and coordinating team meetingsEnsuring timely completion of tasks and projectsMaintaining accurate records and reportsWe prioritize employee development, offering regular training sessions and opportunities for career...


  • Lahore, Punjab, Pakistan Connexis Pvt. Limited Full time

    About the CompanyConnexis Pvt. Limited is a leading provider of innovative solutions to businesses across the globe. We are committed to delivering exceptional customer experiences and empowering our employees to achieve their full potential.Role Overview:Lead a team of IT Operations professionals to deliver high-quality services and support to our...


  • Lahore, Punjab, Pakistan Leading Financial Institution Full time

    BBA, MBA, or Relevant Economics and Finance Degree holders are invited to apply for a challenging Operations Manager position at Leading Financial Institution.We are seeking an experienced and dedicated professional who can help us deliver exceptional consumer banking services. The successful candidate will have a proven track record of success in the...


  • Lahore, Punjab, Pakistan Prime System Solutions Full time

    Network Operations Team LeadWe are seeking an experienced Network Operations Team Lead to join our team at Prime System Solutions. The successful candidate will have a strong background in DevOps, system administration, and network infrastructure. As a key member of our team, you will lead the design, implementation, and management of our cloud-based...

  • Team Lead

    7 days ago


    Lahore, Punjab, Pakistan Peers Full time

    Operations Management RoleWe are looking for a detail-oriented and results-driven Assistant Manager of Operations to manage our day-to-day operations. In this role, you will be responsible for managing the team, handling operational issues, and developing and implementing sales strategies.ResponsibilitiesManage the team and ensure the smooth operation of our...


  • Lahore, Punjab, Pakistan Servaid Pharmacy (Pvt) Ltd. Full time

    Team Lead Customer ServicesServaid Pharmacy (Pvt) Ltd., PakistanResponsible for handling the call center and delivery riders team.Ensure compliance with KPIs of the Home Delivery department.Achieve sales targets as per agreed plans.Handle inbound home delivery requests and customer queries and complaints.Coordinate with the delivery team at stores to ensure...

  • Team Lead

    7 days ago


    Lahore, Punjab, Pakistan Abacus Outsourcing Full time

    Job Description: Overview:As a Team Lead in the Contact Center, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.Key...


  • Lahore, Punjab, Pakistan Unilever Full time

    At Unilever, we are committed to making sustainable living commonplace. Our manufacturing operations play a critical role in achieving this goal.We are seeking an experienced Shift Manager to join our team at the Lahore Foods Factory. As a key member of our supply chain team, you will be responsible for driving manufacturing operations to meet agreed plans...

  • Team Lead Sales

    1 week ago


    Lahore, Punjab, Pakistan People Full time

    About the job Team Lead Sales & Support - LHRLead the Sales Support team to ensure smooth operations.Set targets, help team to achieve, monitor performance, and motivate the team.Ensure high customer satisfaction and quality standards.Organize training to enhance team performance.Sales Department: Collaborate on lead generation, sales strategy, and customer...


  • Lahore, Punjab, Pakistan I&K Enterprises Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from I&K EnterprisesStrategic Trade Marketer | Sales | Brand Presence, Campaigns Execution | Operations ManagementCompany DescriptionI&K Enterprises is a manufacturer of high-quality personal care products proudly labeled as "Made in Pakistan," with over 25 years of...


  • Lahore, Punjab, Pakistan Ali & Kumail Associates Full time

    A leading interior decoration firm based in Lahore requires a dynamic male or female as Operations Team Lead for their facilities. This is a managerial position in a diversified environment.Job SpecificationThe person must have strong interpersonal skills,with the ability to lead a team.It is a challenging position for those who like to grow in client...


  • Lahore, Punjab, Pakistan Geeks Consultancy Full time

    We are seeking a highly skilled Customer Service Team Lead to join our team at Geeks Consultancy in Pakistan. As a Call Center Executive, you will be responsible for handling customer inquiries and providing top-notch support.The ideal candidate will have excellent communication skills, both written and verbal, and be fluent in English. They will also...


  • Lahore, Punjab, Pakistan ACE Customer Services Full time

    ResponsibilitiesReceive and manage emergency and non-emergency calls from customers.Transmit information to drivers and other stakeholders in a clear and timely manner.Track vehicle locations and coordinate with drivers to ensure efficient operations.Communicate effectively with customers to resolve issues and provide support.Maintain accurate records and...