Team Lead Customer Services

3 weeks ago


Lahore, Punjab, Pakistan Servaid Pharmacy (Pvt) Ltd. Full time
Team Lead Customer Services
Servaid Pharmacy (Pvt) Ltd., Pakistan

Responsible for handling the call center and delivery riders team.
Ensure compliance with KPIs of the Home Delivery department.
Achieve sales targets as per agreed plans.
Handle inbound home delivery requests and customer queries and complaints.
Coordinate with the delivery team at stores to ensure maximum service level.
Represent a positive brand image of the company.

Job Specification

Excellent communicator.
Stress handler with good language skills and emotional intelligence.
Ability to up-sell through outbound calls to regular customers and create awareness about promotions and marketing campaigns.

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