Application Solutions Specialist

4 hours ago

Karachi, Sindh, Pakistan beBeeSupport Full time 1,500,000 - 2,000,000
Job Description:

The role of Application Support Analyst is crucial in ensuring the smooth operation of our ERP solutions for events management and student accommodation.

As a key member of the resource center, you will be responsible for providing hands-on client/customer support to enhance Kinetic's business applications.

With experience in C#, HTML, JavaScript, CSS, and SQL Server database programming, you will resolve logged support calls within SLA targets and manage client support requirements independently based on priority.

  • Key Responsibilities:
  • Resolve logged support calls within SLA targets (95%)
  • Manage client support requirements independently based on priority
  • Escalate tickets appropriately and support high-priority incidents
  • Maintain accurate client records in CRM and access portals
  • Identify and escalate potential SLA breaches
  • Communicate risks with Project and Customer Experience Managers
  • Provide professional communication to clients across channels
  • Analyze ticket trends and collaborate with product teams
  • Mentor junior analysts and contribute to knowledge base documentation
  • Demonstrate advanced product knowledge
Required Skills and Qualifications:
  • Qualifications:
  • Bachelor's degree or technical certification
  • Skills:
  • Database programming expertise, especially SQL Server
  • Experience with enterprise applications is a plus
  • Detail-oriented, efficient, and well-documented work style
  • Time management and multitasking skills
  • Proactive participation in team discussions and initiative-taking
  • Experience with remote access tools and understanding of client/server environments
  • Knowledge of Azure is advantageous
Benefits:
  • Competitive salary
  • Comprehensive benefits including medical, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development, recreation, training, and leave encashment
Seniority Level & Employment Type:
  • Mid-Senior level
  • Full-time
Job Function & Industries:
  • Information Technology
  • IT Services and Consulting
Join Our Team:

We are committed to diversity and inclusion, providing accommodations for individuals with special needs. Qualified candidates with disabilities are encouraged to apply and seek assistance if needed.

This is an excellent opportunity for individuals who value personal growth and career advancement. We offer a dynamic work environment where you can thrive and contribute to our success.

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