
Software Support Technician
6 days ago
We are looking for a skilled Software Support Technician to join our support team at Algo+ USA.
Main Job Responsibilities:
- Support Ticket Handling: Handle incoming support tickets efficiently, ensuring timely and effective resolution of customer issues.
- Technical Troubleshooting: Use your technical expertise to diagnose and resolve complex software issues.
- Knowledge Management: Maintain up-to-date knowledge of our products and services, and share this knowledge with colleagues to enhance overall support quality.
- Communication: Develop strong relationships with customers through effective communication, empathy, and problem-solving skills.
- Process Improvement: Collaborate with team members to identify areas for process improvement, resulting in increased efficiency and better customer experiences.
Essential Qualifications:
- Education: High school diploma or equivalent required; Associate's degree or higher in a related field preferred.
- Experience: Previous experience in customer support or a related role is a plus, especially in a SaaS or tech environment.
- Skills: Excellent technical and communication skills, combined with basic computer skills and the ability to learn new software quickly.
- Attributes: A patient, empathetic, and professional approach to customer interactions, with the ability to work effectively in a team environment.
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