
Support Engineer Position
1 week ago
Job Description
This is an exciting opportunity to join our dynamic team as a Support Developer. In this role, you will work directly with product, design, customers, and operations teams to define and implement solutions. You will be responsible for providing technical support to customers, resolving complex problems, and collaborating with cross-functional teams to drive business results.
Key Requirements
- Critical Thinking & Problem Solving: Ability to break down and solve complex problems, especially related to Tier 1 and Tier 2 support issues.
- Collaboration: You'll be working with multiple teams (product, design, customers, and operations) to help define solutions and implement them effectively.
- User Experience Improvement: You'll be tasked with researching user preferences and continuously improving the user experience.
- Research: Staying current with new technologies and best practices will be important for staying ahead of the curve and solving problems more efficiently.
- Code Reviews & Troubleshooting: You'll engage with support teams to investigate code, database issues, and bugs. You'll also help provide training to Tier 1 and Tier 2 support teams on product behavior.
- Documentation: Writing detailed tickets for bug issues, tracking them in Jira or Azure DevOps, and collaborating with product management to prioritize fixes.
- Team Leadership: The role has the potential for growth, where you could eventually lead a team of developers with similar skill sets.
What We Offer
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
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