Customer Service Representative

2 days ago


Islamabad, Islamabad, Pakistan Translation Empire Full time
Job Overview

We are seeking a skilled Candidate to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Contact Management: Handle incoming and outgoing calls in a professional manner, ensuring that all customer inquiries are resolved efficiently.
  • Needs Assessment: Identify and assess customer needs to achieve satisfaction, utilizing effective communication skills to understand their concerns.
  • Follow-up Calls: Make follow-up calls to customers at specified dates and times to ensure that their issues have been resolved.
  • Record Keeping: Maintain accurate records of customer interactions, including calls, emails, and chats.
  • Communication Guidelines: Adhere to established communication procedures, guidelines, and policies when interacting with customers.
  • Call Center Operations: Manage a high volume of outbound calls while following call center scripts for various topics.
  • Interpreter Needs: Recognize interpreter requirements, clarify information, research issues, and provide solutions to customers.
Qualifications and Skills
  • Bachelor's degree in Business Administration (BBA) or Master's in Business Administration (MBA)
  • Able to work in a fast-paced environment
  • Understanding of organizational skills
  • Ability to work quickly and accurately
  • Capacity to streamline functions and passion to learn and grow
  • Able to work effectively in a team
Work Environment

This is a full-time position based in the office. Preferred shift timings are 1pm-10pm or 2pm-11pm UK time zone.



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