
Team Management and Development Position
4 days ago
Sybrid (Pvt) Ltd, a Lakson Group Company, is hiring a Team Management and Development Position to lead our contact centre technical support operations. The ideal candidate will have a proven track record of achieving high levels of service delivery, while maintaining a focus on customer satisfaction and employee engagement.
This role involves overseeing all aspects of the department, including staff management, process improvement, and performance measurement. Strong communication and interpersonal skills are required to build and maintain effective relationships with stakeholders.
The successful candidate will work closely with the Training and Development team to identify and arrange training opportunities, ensuring our team members have the necessary skills to excel in their roles.
Responsibilities
- To develop and implement strategies that improve service delivery and customer satisfaction.
- To lead and manage a team of technical support specialists to ensure they have the necessary skills and resources to deliver high-quality services.
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