Debt Recovery Specialist

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

The Recovery Officer position is a critical role within our organization, responsible for ensuring the smooth execution of recovery activities.

Job Description:

We are seeking an experienced and skilled professional to join our team as a Recovery Officer. The successful candidate will be responsible for:

  1. Facilitating Recovery Activities: Ensure recovery activities are performed through allocated accounts, maintaining a high level of compliance with regulatory guidelines and KPIs.
  2. Achieving Monthly Targets: Work diligently to achieve monthly targets, contributing to the overall success of the organization.
  3. Ensuring Compliance: Uphold Regulatory/Fair Debt Collection Guidelines, guaranteeing that all recovery activities adhere to established standards.
  4. Managing Updates and Communication: Execute all updates in CWX, ensuring seamless communication with customers via recorded lines, and maintain Q-cards where required.
  5. Timely Customer Contact: Establish timely contact with customers to write off outstanding liabilities and communicate regarding payment procedures.
  6. Addressing Customer Queries: Respond promptly to customer complaints and queries, routing them to supervisors as necessary using the escalation matrix.
  7. Litigation Support: Forward accounts to litigation when bank-level negotiation is deemed improbable, ensuring adherence to established protocols.
  8. Maintaining Service Standards: Ensure service standards are upheld at an agreed level, as advised by guidelines.
  9. Process Enhancement: Identify opportunities for continuous improvement, enhancing processes and services to optimize efficiency.
  10. Update In-House System: Comprehensively update recovery activity in the in-house collection system daily.
  11. Seeking Guidance: Seek guidance from seniors as needed, embracing a culture of knowledge sharing and growth.
  12. Additional Responsibilities: Perform any additional responsibilities assigned by the supervisor, demonstrating flexibility and adaptability.


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