Debt Recovery Specialist

6 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

The Recovery Officer is a vital role within our team, responsible for ensuring the effective management of debt recovery activities.

Job Description

Key Responsibilities:

  1. Manage allocated accounts to ensure timely and efficient recovery of debts.
  2. Maintain high standards of performance, achieving monthly targets and adhering to regulatory guidelines.
  3. Ensure accurate and up-to-date record-keeping in CWX, with all communication conducted through recorded lines.
  4. Timely identification and communication of potential write-offs, as well as negotiation with customers regarding outstanding liabilities.
  5. Proper escalation of customer complaints and queries to supervisors using the established matrix.
  6. Identification and forwarding of accounts to litigation where bank-level negotiation is deemed improbable.
  7. Maintenance of service standards at an agreed level, in accordance with advised guidelines.
  8. Continuous improvement of processes and services through proactive identification of enhancements.
  9. Comprehensive updating of recovery activity records in the in-house collection system on a daily basis.


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