
Customer Service Representative
2 weeks ago
We are looking for an exceptional Help Desk Professional to join our team and provide first-class technical support for our clients.
This position involves addressing customer concerns, identifying technical problems, and delivering high-quality customer service through various channels.
The ideal candidate will possess excellent communication skills and be able to work independently in a dynamic environment.
Main Responsibilities- Handle customer inquiries in a prompt and professional manner.
- Analyze and solve technical issues efficiently.
- Escalate complex technical matters to relevant teams with comprehensive information.
- Recognize and notify stakeholders about customers at risk of leaving.
- Participate in initiatives to enhance customer satisfaction and support processes.
- Maintain technical knowledge for all products.
- Support sales teams during product demonstrations and identify growth opportunities.
- Bachelor's degree is mandatory.
- A minimum of one year of experience in a technical support role with direct customer interaction.
- Ability to troubleshoot and resolve software-related technical issues effectively.
- Background in SaaS or cloud-based software support.
- Knowledge of CRM or ticketing systems.
- Chance to develop expertise in technical support and customer service.
- Working in a cooperative, flexible, remote-friendly environment.
- Gaining experience supporting leading-edge software solutions used by major industries.
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