IT Service Delivery Professional

5 days ago


Lahore, Punjab, Pakistan Hirasoft Software Solutions Full time

We are seeking a highly skilled IT Service Delivery Professional to fill the System Administrator Role at Hirasoft Software Solutions.

The ideal candidate will be a graduate from a reputable university with excellent communication skills and at least 2-3 years of related professional experience in software development and deployment.

Key Responsibilities
  • Provide technical support and assistance to internal networks and existing employees, ensuring prompt resolution of issues through system administration and troubleshooting.
  • Collaborate across departments to solve complex problems and follow reported issues through to their resolution, utilizing strong communication skills and project management abilities.
  • Respond to employee inquiries in a timely and professional manner, adhering to customer service principles and best practices.
  • Identify and resolve routine operational systems problems, minimizing downtime and disruption by leveraging diagnostic tools and analytical skills.
  • Install, operate, and maintain LAN, WAN, and dial access services for optimal performance and reliability.
  • Manage projects, plan, and implement systems maintenance and administration, ensuring compliance with industry standards and protocols.
Requirements
  • Software house experience with a strong understanding of software products and networking concepts, including Windows XP, Vista, Windows 7, Linux, and general desktop support issues.
  • Excellent English written and verbal skills, with ability to communicate complex technical information effectively and clearly.
  • MCSE Certification or equivalent, with knowledge of Windows operating systems and general desktop support issues.
  • Familiarity with DNS, TCP/IP, Domain Environment, Firewalls, and other networking concepts, as well as solid knowledge of internet protocols such as SSH, FTP, SFTP, and HTTP.
  • Ability to work independently, taking ownership of technical issues and collaborating with Development teams to resolve more advanced issues.


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