
Logistics Support Specialist
5 days ago
Job Overview
FulfillKaro is seeking a skilled individual to join our team as a Customer Support Representative.
Responsibilities:
- Coordinate with courier companies and delivery riders to ensure timely delivery of parcels.
- Proactively follow up with courier services and riders to address and resolve any delays or issues.
- Serve as the primary point of contact for customers regarding delivery updates and queries.
- Maintain accurate records of parcel delivery statuses and generate daily/weekly reports for management review.
Requirements:
- Prior experience in customer support, logistics, or courier services.
- Excellent verbal and written communication skills in multiple languages, including English.
- Strong attention to detail and ability to handle multiple tasks effectively.
- Quick and effective problem-solving skills with a focus on providing excellent customer service.
- Familiarity with tracking software, customer support tools, and Microsoft Office Suite.
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