Logistics Support Specialist

5 days ago


Islamabad, Islamabad, Pakistan FulfillKaro Full time

Job Overview

FulfillKaro is seeking a skilled individual to join our team as a Customer Support Representative.

Responsibilities:

  • Coordinate with courier companies and delivery riders to ensure timely delivery of parcels.
  • Proactively follow up with courier services and riders to address and resolve any delays or issues.
  • Serve as the primary point of contact for customers regarding delivery updates and queries.
  • Maintain accurate records of parcel delivery statuses and generate daily/weekly reports for management review.

Requirements:

  • Prior experience in customer support, logistics, or courier services.
  • Excellent verbal and written communication skills in multiple languages, including English.
  • Strong attention to detail and ability to handle multiple tasks effectively.
  • Quick and effective problem-solving skills with a focus on providing excellent customer service.
  • Familiarity with tracking software, customer support tools, and Microsoft Office Suite.


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