Customer Service Representative

5 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

We are seeking a skilled Customer Service Representative to join our team.

Job Description:

As a Customer Service Representative, you will be responsible for handling customer inquiries and addressing their concerns in a professional and timely manner.

You will also be required to document calls according to standard procedures, route calls to appropriate sources, manage and resolve customer complaints, and provide an overview of products to customers.

This role requires excellent communication skills in English, as well as strong sales skills and commercial awareness.

If you have a proven work experience as a Travel Agent and possess fluency in English with multilingualism being a plus, we encourage you to apply.

Requirements:
  • Proven work experience as a Travel Agent
  • Excellent knowledge of computer reservations systems, GDS systems, and e-traveling
  • Fluency in English; multilingualism is a plus
  • Strong sales skills and commercial awareness
  • Ability to interact, communicate, and negotiate effectively
  • Sound knowledge of domestic and international travel trends
  • Degree in Hospitality, Travel, Tourism, Business or relevant field


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