Collections Team Lead

3 days ago


Islamabad, Islamabad, Pakistan Pro Global Pvt. Ltd. Full time
Job Overview:

Our company, Pro Global Pvt. Ltd., is seeking an experienced Business Development Director to join our Collections Operations team. As a key member of our team, you will play a vital role in developing and implementing strategies to drive business growth and improve operational efficiency.

Responsibilities include:

  • Leading and managing a team of professionals within the Collections Operations department.
  • Overseeing daily operations of negotiating and settling medical bills from US insurance companies.
  • Developing and implementing strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
  • Ensuring compliance with industry regulations, client requirements, and organizational policies.
  • Monitoring and evaluating team performance, providing regular feedback and support for ongoing development.
  • Identifying process gaps and implementing improvements to enhance quality and efficiency of collections.
  • Preparing and delivering regular reports on operational performance, including KPIs, team performance, and financial metrics.
  • Driving continuous training and development of staff to ensure they are equipped with skills and knowledge to perform at high level.
  • Staying informed on changes in healthcare insurance landscape, particularly regarding medical billing and collections.
Requirements:

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Management, or related field (Master's degree preferred).
  • Minimum of 5+ years of experience in managerial or leadership role within BPO environment, ideally in healthcare collections or similar field.
  • Strong understanding of medical billing and collections processes, especially in context of US insurance companies.
  • Proven ability to manage and lead teams, ensuring high performance and productivity.
  • Excellent problem-solving skills, with ability to resolve complex issues and drive positive outcomes.
  • Strong communication and interpersonal skills, with ability to interact with clients and internal teams effectively.
  • Ability to work in fast-paced environment and manage multiple tasks and projects simultaneously.


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