
Senior Collections Professional
3 days ago
Our company is seeking an experienced Senior Collections Professional to lead our Collections Operations department. As a key member of our team, you will play a vital role in developing and implementing strategies to drive business growth and improve operational efficiency.
Responsibilities include:
- Leading and managing a team of professionals within the Collections Operations department.
- Overseeing daily operations of negotiating and settling medical bills from US insurance companies.
- Developing and implementing strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
- Ensuring compliance with industry regulations, client requirements, and organizational policies.
- Monitoring and evaluating team performance, providing regular feedback and support for ongoing development.
- Identifying process gaps and implementing improvements to enhance quality and efficiency of collections.
- Preparing and delivering regular reports on operational performance, including KPIs, team performance, and financial metrics.
- Driving continuous training and development of staff to ensure they are equipped with skills and knowledge to perform at high level.
- Staying informed on changes in healthcare insurance landscape, particularly regarding medical billing and collections.
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Management, or related field (Master's degree preferred).
- Minimum of 5+ years of experience in managerial or leadership role within BPO environment, ideally in healthcare collections or similar field.
- Strong understanding of medical billing and collections processes, especially in context of US insurance companies.
- Proven ability to manage and lead teams, ensuring high performance and productivity.
- Excellent problem-solving skills, with ability to resolve complex issues and drive positive outcomes.
- Strong communication and interpersonal skills, with ability to interact with clients and internal teams effectively.
- Ability to work in fast-paced environment and manage multiple tasks and projects simultaneously.
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