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Communication Standards Expert

1 week ago

Karachi, Sindh, Pakistan Intersys Ltd. Full time

We are seeking a dedicated Communication Standards Expert to join Intersys Ltd.'s team.

The ideal candidate will:

  • Evaluate communication quality based on predefined criteria.
  • Offer constructive feedback to agents to enhance performance.
  • Maintain detailed records of QA activities.

Requirements:

  • Experience in quality assurance, preferably in a customer service or call center environment.
  • Strong analytical skills with attention to detail.
  • Effective communication and feedback skills.

This is a full-time position with an entry-level seniority level, focusing on Quality Assurance in the IT Services and IT Consulting industry.