
Customer Success Program Manager
23 hours ago
We are looking for a skilled Customer Success Program Manager to join our team. As a key member of our customer support organization, you will be responsible for managing a team of customer support agents, ensuring high-quality customer service, and driving business growth through operational efficiency improvements.
The ideal candidate will have a strong background in financial services, technology, and customer support, as well as excellent leadership and communication skills.
Key Responsibilities:
- Develop and implement strategies to improve customer satisfaction, reduce escalations, and increase first contact resolution rates
- Lead a team of customer support agents across multiple channels (phone, messaging, email)
- Collaborate with cross-functional teams to identify and implement process improvements
- Analyze and report on customer support metrics and trends
Requirements
- Minimum 8 years of relevant experience in financial services, technology, and/or customer support
- Minimum 5 years of people management experience in an operations environment
- Proven track record of improving customer satisfaction and reducing escalations
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Customer Success Manager
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