Cloud Microsoft 365 IT Support Specialist

3 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time

**Cloud Microsoft 365 IT Support Specialist (Mac Environment)**

This role requires a highly skilled Cloud Microsoft 365 IT Support Specialist with expertise in SharePoint, OneDrive, and the full suite of Microsoft 365 products within a Mac environment.

The ideal candidate will have deep technical knowledge, excellent problem-solving skills, and a commitment to providing exceptional service.

Main Responsibilities:

  1. Microsoft 365 Expertise: Provide advanced support for SharePoint, OneDrive, Teams, Outlook, and other Microsoft 365 applications in a Mac environment. Troubleshoot and resolve technical issues related to Microsoft 365 products and services on Mac devices.

  1. Cloud Support and Administration: Manage and maintain cloud-based Microsoft 365 solutions, ensuring optimal performance and reliability. Configure and optimize Microsoft 365 applications to meet user and organizational needs.

  1. SharePoint and OneDrive Management: Assist in the design, implementation, and maintenance of SharePoint sites and libraries. Provide support for file management, syncing, and collaboration tools using OneDrive.

  1. On-Demand Availability: Respond promptly to support requests and technical issues, providing assistance during flexible hours, including evenings and weekends, as needed. Ensure minimal disruption to business operations through timely resolution of issues.

  1. User Training and Documentation: Provide training and guidance to users on effectively utilizing Microsoft 365 tools in a Mac environment. Develop and maintain documentation for troubleshooting and usage best practices.

  1. System Maintenance and Updates: Monitor and apply updates to Microsoft 365 applications and Mac systems to ensure compatibility and security. Stay informed about new Microsoft 365 features and Mac OS updates, implementing them where appropriate.

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